Course Overview
Welcome to the ITIL® 4 Specialist: Collaborate, Assure, and Improve course. This course is for anyone who is preparing to sit the ITIL® 4 Specialist: Collaborate, Assure, and Improve examination. The aim is to provide you with an understanding of the key concepts, processes and roles of the Collaborate, Assure, and Improve (CAI) practices.
This introductory module will cover the overall course aims and objectives and will also introduce a flavour of what ITIL® 4 Specialist: Collaborate, Assure, and Improve is and the certification process.
The overall aim of this course is to enable you to gain a pass mark in the ITIL® 4 Specialist: Collaborate, Assure, and Improve examination.
Prerequisites
Before completing this module, ensure that you have completed any pre-course reading required.
If you would like to prepare further for this session, more information on the topics being covered can be found in the ITIL® 4 Official Practice Guides.
Course Objectives
By the end of this course, you will be able to:
- understand the key concepts of the Collaborate, Assure, and Improve (CAI) practices
- understand the processes of the CAI practices
- understand the roles and competences of the CAI practices
- understand how information and technology support and enable the CAI practices
- understand the role of partners and suppliers in the CAI practices
- understand how the ITIL capability model can be used to develop the CAI practices
- understand how the ITIL guiding principles support the CAI practices.