Course Overview
Learn to plan, improve and accompany processes knowledgeably! In the two-day Certified Agile Service Manager training, you will become a knowledgeable navigator through the opportunity-rich world of agile methods.
Learning to live agile service management - in this course you will experience first-hand how to skillfully combine agile thinking and service management. From the integration of agile frameworks such as Scrum to the appropriate mindset and the application of agile thinking in service management processes.
You will learn how to inspire stakeholders to think agilely and at the same time focus on the customer in order to deliver effective and efficient services. The dovetailing of IT service management with the agile concepts of Kanban, DevOps and Lean rounds off the foundation of modern, fast IT that is optimally aligned for the customer. Agile Process Design and Improvement ensure that the agile principles are already applied in the process design - and processes remain uncomplicated and lean. This means that your IT can always deliver added value, even when requirements change.
During the training, the innovative Workbook Principle® and our certified trainers ensure an inspiring, interactive and entertaining training experience. You'll get plenty of valuable practical tips and the knowledge you need to successfully pass the official Certified Agile Service Manager 2.0 (CASM) exam.
This Certified Agile Service Manager Training is officially accredited by the DevOps Institute. This means that we can guarantee that you will be taught all the crucial content of Agile Service Management. Get started now as a Certified Agile Service Manager and give your career new momentum!
Prerequisites
You do not need any previous knowledge to participate in the training. However, basic knowledge in the areas of service management and ITIL® is recommended.
This training is not a substitute for service management training according to ITIL, but focuses on the application of agile principles and methods for process design and process improvement.
If you are already Scrum-certified, the training will provide you with new impulses for service management, but will not offer any methodological in-depth training.