Who should attend
- End users
- System analysts
- Business analysts
- Project managers
- Sales consultants
Course Objectives
- Understand Returns Management from a retail perspective
- List applications that Returns Management interfaces
- Name Returns Management most common users
- List the benefits of using a Returns Management application
- Comprehend three of Returns Management's key features
- Comprehend Customer and cashier exception
- Comprehend Rules, Policies, Return Pattern Watch and Return Policies
- View the default Return Policies
- Choose which customer and cashier behaviors to track
- Choose which customer and cashier behaviors to track
- Explain how POS and Returns Management communicate
- Understand how a Return is typically initiated on POS
- Understand what gets passed back down from ORRM to POS
- Navigate through functions of Returns Management
- Configure an Exception Policy
- View and work with Exceptions
Product Description
- Introduction
- ORRM Overview
- Course Objectives
- Oracle Retail's Footprint
- Three key features of Returns Management
- Oracle Retail's Benefits
- Oracle Retail's Roles
- Terminology and Concepts
- Customer and cashier exception
- Rules
- Policies
- Return Policies
- Return Pattern Watch
- Returns Communication
- POS and RM communicate
- Return is initiated on POS
- Returns Management does when evaluating a return
- Return Pattern Watch
- Using ORRM - Demonstration
- Navigation
- View Return Tickets
- Export ticket information
- Exceptions
- Configure an Exception Policy
- Determining Return Policies
- Determine which policy applies to a return
- View the default Return Policies
- Exceptions to Track
- Customer Exceptions to Track
- Cashier Exceptions to Track