Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (Certification)

If you’re a functional consultant responsible for configuring and implementing Dynamics 365 Customer Service solutions for customers, you can use this certification to shine a light on your skills and to help advance your career. A Dynamics 365 Customer Service functional consultant implements solutions that focus on customer service, quality, reliability, efficiency, and customer satisfaction. As a functional consultant, you know how to work with project managers, developers, and solution architects. You need a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.

Skills measured

• Manage cases and Knowledge Management
• Manage entitlements and SLAs
• Implement scheduling
• Implement multi-session experiences for Customer Service
• Manage analytics and insights
• Implement Microsoft Power Platform
• Implement Connected Customer Service
• Implement routing